Terms of Service

Please read these terms carefully before using our store. By accessing or purchasing from us, you agree to be bound by these terms.

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General Terms

By using our website and services, you agree to the following terms and conditions.

Use of Website

You must be at least 18 years old to use our website. By browsing or purchasing, you confirm that all information you provide is accurate and up to date.

Prohibited Activities

You agree not to misuse our website, attempt to gain unauthorized access, transmit harmful content, or engage in any activity that disrupts our services or other users.

Intellectual Property

All content on this website — including logos, images, text, and designs — is owned by Velroxa LLC and protected by copyright law. Unauthorized use is strictly prohibited.

Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Accuracy of Information

We strive to ensure all product descriptions, pricing, and availability information is accurate. However, we reserve the right to correct any errors or update information at any time.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Continued use of the website following any changes constitutes your acceptance of the revised terms.

Orders, Shipping & Returns

Everything you need to know about placing orders, delivery, and our return process.

Placing an Order

By placing an order through our website, you are making an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

Shipping & Delivery

We aim to process and ship orders within 1–3 business days. Delivery times vary by destination. We are not responsible for delays caused by customs, carriers, or other factors beyond our control.

Returns & Refunds

Returns are accepted within 30 days of delivery for eligible items in original condition. Please refer to our Refund & Return Policy for full details on the return process and eligibility criteria.

Everything you need to know about placing orders, delivery, and our return process.

Legal Details

Limitation of Liability

To the fullest extent permitted by law, Velroxa LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability in connection with any claim shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

Chargebacks & Disputes

If you believe there is an error with a charge, please contact us at support@velroxa.com before initiating a chargeback with your bank. Unauthorized chargebacks may result in account suspension and recovery of costs including legal fees. We are committed to resolving all genuine disputes quickly and fairly.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Delaware.