Cancellation Policy

Last Updated: September 22, 2026

At Velroxa LLC, doing business as Sleep Velroxa (“Sleep Velroxa”, “we”, “us”, or “our”), we understand that you may occasionally need to cancel an order.

This Cancellation Policy explains when and how you may request cancellation of an order placed through our website.

1. Order Cancellation Window

You may request to cancel your order within 12 hours of placing the order.

To request a cancellation, please contact us as soon as possible at:

Email: Support@sleep.velroxa.com

Please include your:

• Order number

• Full name

• Email address used to place the order

• Cancellation request

The 12-hour period is the timeframe for submitting a cancellation request. Cancellation requests are subject to the order’s current processing, fulfillment, and shipment status.

2. Cancellation Before Order Processing

If your cancellation request is received within 12 hours of purchase and the order has not yet entered processing, fulfillment, or shipment, we will make reasonable efforts to cancel the order.

If the cancellation is successfully completed:

• The order will not be shipped
• The applicable refund will be issued to the original payment method
• The refund will be processed in accordance with our Refund & Return Policy

Please note that the 12-hour period is the time window for submitting a cancellation request and does not guarantee that the order can be canceled. Orders may begin processing or fulfillment before a cancellation request is reviewed or completed.

If an order has already entered processing, fulfillment, or shipment, the cancellation request may not be accepted. In such cases, you may need to receive the order and submit a return request in accordance with our Refund & Return Policy.

3. Cancellation After 12 Hours

Cancellation requests submitted more than 12 hours after purchase may not be accepted.

After the 12-hour cancellation period, an order may already have entered processing, fulfillment, or shipment.

If the order can no longer be canceled, you may need to receive the order and submit a return request in accordance with our Refund & Return Policy.

4. Orders That Have Already Been Shipped

Once an order has been shipped or entered the carrier network, we generally cannot cancel the shipment.

If you no longer want the order after it has shipped, please follow the return procedure described in our Refund & Return Policy.

Customers should not refuse delivery solely to request a cancellation unless instructed by Sleep Velroxa.

Refused or returned shipments may be subject to the applicable shipping and return terms described in our Shipping Policy and Refund & Return Policy.

5. Refunds for Approved Cancellations

If your cancellation is approved before the order is shipped, the applicable refund will be issued to the original payment method.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Sleep Velroxa does not control processing times imposed by financial institutions or payment providers.

6. Orders That Cannot Be Canceled

An order may not be cancelable if:

• The 12-hour cancellation period has expired

• The order has already been processed

• The order has entered fulfillment

• The order has already been shipped

• The package has entered the carrier network

• The order cannot be stopped before fulfillment or shipment

If an order cannot be canceled, you may still have return or refund rights under our Refund & Return Policy, subject to its terms and applicable law.

7. How to Request a Cancellation

To request an order cancellation, contact us:

Email: Support@sleep.velroxa.com

Subject: Order Cancellation Request – [Order Number]

Please provide:

• Order Number
• Full Name
• Email Address Used for the Order
• Reason for Cancellation (optional)

We recommend contacting us as soon as possible after placing your order.

The 12-hour period provides the timeframe for submitting a cancellation request. However, because orders may begin processing or fulfillment before a support request is reviewed, submitting a request within 12 hours does not guarantee that the order can be canceled.

If the order can be canceled, we will confirm the cancellation by email and process any applicable refund to the original payment method.

Our customer support team generally responds within 24–48 business hours. Refund processing times may vary depending on the customer’s bank, card issuer, or payment provider.

8. Cancellation Confirmation

If your cancellation is successfully processed, we will send a confirmation to the email address associated with your order.

If you do not receive a cancellation confirmation, your order may still be active.

Please contact us if you are unsure whether your cancellation was successfully processed.

9. Relationship With Other Policies

This Cancellation Policy applies specifically to requests to cancel an order before fulfillment or shipment.

For information regarding:

• Returns

• Refunds

• Defective products

• Damaged products

• Wrong or missing items

• Return shipping costs

please refer to our Refund & Return Policy.

For information regarding:

• Order processing

• Shipping times

• Shipping addresses

• Failed deliveries

please refer to our Shipping Policy.

10. Policy Updates

Sleep Velroxa reserves the right to update or modify this Cancellation Policy from time to time.

Any changes will be posted on this page and will become effective upon publication, unless otherwise required by applicable law.

11. Contact Us

If you have any questions regarding order cancellations, please contact us:

Legal Entity: Velroxa LLC

Doing Business As: Sleep Velroxa

Address: 10226 Curry Ford Rd, Suite 107 Orlando, FL 32825, United States

Phone: +1 786 738 9393

Customer Support Email: Support@sleep.velroxa.com

Website: https://sleep.velroxa.com/

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)

Response Time: 24–48 business hours

When contacting us to request an order cancellation, please include your order number so that we can identify your order and process your cancellation request efficiently.