Payment Policy

Last Updated: September 22, 2026

At Sleep Velroxa, we are committed to providing a secure and transparent checkout experience.

Please review the information below regarding accepted payment methods, payment processing, currency, payment authorization, and order confirmation.

1. Accepted Payment Methods

We currently accept the payment methods that are available and displayed at checkout for your order.

Available payment methods may include:

Credit and Debit Cards

• Visa

• Mastercard

• American Express

• Discover

Digital Wallets

• Apple Pay

• Google Pay

• PayPal

The payment methods available to you may vary depending on your location, device, browser, order, and payment provider.

The checkout page will display the payment methods currently available for your order before you complete your purchase.

We do not guarantee that every payment method listed above will be available for every customer or every order.

2. Payment Processing

Payments are processed securely through our authorized payment providers and payment processing partners.

When you submit an order, your selected payment provider may perform an authorization or verification check before the payment is completed.

Your order may not be accepted or fulfilled until payment has been successfully authorized.

If a payment cannot be authorized or completed, you may be contacted to provide additional information or use another available payment method.

3. Payment Security

We take reasonable measures to protect payment and personal information during the checkout process.

Payment information is transmitted through secure connections and is processed by our payment providers using industry-standard security measures.

Sleep Velroxa does not store your full credit or debit card number on our own servers.

Payment information may be processed and stored by the applicable third-party payment provider in accordance with its own privacy and security policies.

4. Currency

All transactions on our website are processed in United States Dollars (USD), unless otherwise clearly stated at checkout.

Prices displayed on the Site may be converted or displayed in another currency for convenience, depending on your location or checkout settings.

The final transaction amount charged by the payment provider will be shown at checkout before payment is completed.

If your card, bank account, or payment account is denominated in a currency other than USD, your financial institution or payment provider may apply:

• Currency conversion charges

• Foreign transaction fees

• International transaction fees

• Other applicable bank or payment-provider charges

These fees are imposed by your financial institution or payment provider and are outside our control.

5. Payment Authorization and Verification

All orders are subject to payment authorization and verification.

We reserve the right to delay, cancel, or decline an order if:

• Payment cannot be successfully authorized

• The payment information appears to be incorrect

• Additional verification is reasonably required

• The transaction is suspected to involve fraud or unauthorized activity

• The billing or payment information cannot be verified

If there is an issue with your payment, we may contact you using the contact information provided with your order.

6. Order Confirmation

After your payment has been successfully processed, you will receive an order confirmation email containing relevant order information.

The confirmation email may include:

• Order number

• Products purchased

• Order amount

• Shipping information

• Billing information

• Applicable taxes and shipping charges

If you do not receive an order confirmation after completing your purchase, please first check your spam or junk email folder.

If you still cannot locate the confirmation, please contact us at:

Email: Support@sleep.velroxa.com

7. Payment Declines and Failed Payments

If your payment is declined or cannot be completed, please check:

• Your card or payment account details

• Billing address information

• Available funds or credit

• Card expiration date

• Payment-provider verification requirements

You may also try another payment method displayed at checkout.

Sleep Velroxa does not control decisions made by banks, card issuers, or third-party payment providers regarding payment authorization or declines.

8. Duplicate Charges

If you believe that you have been charged more than once for the same order, please contact us promptly at:

Support@sleep.velroxa.com

Please provide:

• Order number

• Customer name

• Email address used for the order

• Relevant payment information or transaction reference, if available

We will review the transaction and assist with the issue where appropriate.

9. Refunds and Payment Reversals

Approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.

Refund processing is subject to our Refund & Return Policy.

After we process a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Sleep Velroxa does not control the processing time imposed by your financial institution.

10. Payment Provider Terms

Some payment methods are provided by independent third-party payment providers.

When you use a third-party payment method, the payment may also be subject to the provider’s own terms, conditions, privacy policy, and payment-processing rules.

Examples may include card networks, PayPal, Apple Pay, Google Pay and other payment providers that may be made available at checkout.

11. Payment Method Availability

Payment methods may vary based on:

• Customer location

• Shipping destination

• Device or browser

• Order value

• Product eligibility

• Payment-provider availability

• Fraud or security checks

• Other conditions determined by the applicable payment provider

For this reason, the payment options displayed on the checkout page are the definitive list of payment methods available for your specific order.

12. Contact Us

If you have questions about payments or your order, please contact us:

Legal Entity: Velroxa LLC

Doing Business As: Sleep Velroxa

Address: 10226 Curry Ford Rd, Suite 107 Orlando, FL 32825, United States

Phone: +1 786 738 9393

Customer Support Email: Support@sleep.velroxa.com

Website: https://sleep.velroxa.com/

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)

Response Time: 24–48 business hours

Please include your order number when contacting us about an existing order.