Terms of Service

Last Updated: September 22, 2026

Welcome to Sleep Velroxa.

These Terms of Service (“Terms”) govern your access to and use of the Sleep Velroxa website, including all information, products, services, features, and content made available through the website.

By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the website or purchase products from us.

1. Business Information

This website is operated by Velroxa LLC, doing business as Sleep Velroxa.

Throughout these Terms, the terms “Sleep Velroxa,” “Velroxa LLC,” “we,” “us,” and “our” refer to the business operating this website.

Legal Entity Name: Velroxa LLC
Doing Business As: Sleep Velroxa
Business Address: 10226 Curry Ford Rd, Suite 107 Orlando, FL 32825, United States
Customer Support Email: Support@sleep.velroxa.com
Phone: +1 786 738 9393
Website: https://sleep.velroxa.com/

The business address above is our official company address. All authorized returns should be securely sent to this location after contacting our support team.

Orders may be fulfilled and shipped through third-party fulfillment and logistics partners as described in our Shipping Policy.

2. Acceptance of Terms

By accessing our website, browsing our products, creating an account, or purchasing from us, you agree to these Terms and any policies referenced in these Terms.

These Terms apply to all users of the website, including browsers, customers, vendors, merchants, and contributors of content.

If you do not agree to these Terms, you may not access or use the website.

Any new features, products, services, or tools added to the website will also be subject to these Terms.

3. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence.

If you are legally permitted to use this website but are purchasing products on behalf of a minor, you are responsible for ensuring that such use complies with applicable laws.

You may not use our products or services for any illegal or unauthorized purpose.

You must not use the website in violation of any applicable law or regulation, including intellectual property and consumer protection laws.

You must not transmit worms, viruses, malware, or any other code of a destructive nature.

We reserve the right to suspend or terminate access to our website or services if you materially violate these Terms.

4. General Conditions

We reserve the right to refuse, cancel, or limit service or orders where permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, Service, products, or access to the Service without our prior written permission.

The headings used in these Terms are provided for convenience and do not limit or otherwise affect the meaning of these Terms.

5. Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, information on the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping charges, or other information.

We reserve the right to correct errors, update information, modify content, or cancel orders affected by an error, subject to applicable law.

We make every effort to ensure that the product descriptions, pricing, and availability on our website are strictly accurate and up-to-date. In the event of an error, we reserve the right to correct it and will immediately contact you if it affects your pending order.

Historical information may be provided for reference and may not reflect current information.

6. Products, Pricing, and Availability

Certain products may be available exclusively online and may have limited quantities.

We make reasonable efforts to display product images, colors, descriptions, and specifications accurately. However, the appearance of colors may vary depending on your device or screen settings.

We reserve the right to:

• Limit quantities of products available for purchase

• Limit or refuse orders

• Discontinue products

• Modify product descriptions or specifications

• Change prices

• Correct pricing or product information errors

All prices and product information are subject to change without notice, except where notice is required by applicable law.

Product availability is not guaranteed until an order has been accepted and confirmed.

7. Order Acceptance and Billing Information

We reserve the right to refuse or cancel an order for reasons permitted by applicable law, including suspected fraud, unauthorized resale, pricing errors, inventory issues, or other circumstances affecting the order.

We may limit quantities purchased per person, household, account, payment method, or shipping address.

If we cancel or modify an order, we may attempt to notify you using the contact information provided with the order.

You agree to provide accurate, complete, and current billing, shipping, and account information.

You are responsible for promptly updating your email address, payment information, shipping address, and other information necessary to complete your transaction and contact you regarding your order.

For information regarding returns and refunds, please review our Refund & Return Policy.

8. Shipping and Delivery

Shipping is subject to our Shipping Policy, which forms part of these Terms.

We currently ship orders within the United States only.

Orders are generally processed within 2–3 business days (Monday–Friday) after payment confirmation.

Estimated carrier transit time is generally 4–8 business days, with an estimated total delivery time of 6–11 business days. Delivery times are estimates and may vary depending on the destination, carrier, product availability, and other circumstances.

Orders may be fulfilled and shipped through third-party fulfillment and logistics partners. Fulfillment locations may vary depending on product availability and inventory.

For complete information regarding shipping destinations, shipping costs, processing times, delivery estimates, P.O. Box restrictions, and potential delivery delays, please review our Shipping Policy.

9. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Eligible returns may generally be requested within 30 days from the delivery date, subject to the conditions and procedures stated in that policy.

Returned products must meet the applicable return requirements, including condition and packaging requirements.

For customer-initiated returns, including change-of-mind returns, the customer may be responsible for return shipping costs as described in our Refund & Return Policy.

For defective, incorrect, or missing-item issues, applicable return shipping arrangements will be handled according to our Refund & Return Policy.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable law.

10. Optional Third-Party Tools

We may provide access to third-party tools, applications, payment services, or other technologies over which we may have limited control.

Third-party tools may be provided on an “as is” and “as available” basis, subject to the applicable third party’s terms.

Your use of third-party tools is at your own discretion and may be subject to additional terms imposed by the relevant provider.

Any new services, features, or tools added to the website will also be subject to these Terms unless otherwise stated.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us.

We are not responsible for the content, availability, accuracy, security, policies, products, or services of third-party websites.

A link to a third-party website does not necessarily constitute an endorsement or affiliation.

You should review the applicable terms, privacy policies, and practices of third-party websites before using their services or completing transactions with them.

Any complaints or questions regarding third-party products or services should be directed to the applicable third party.

12. User Comments, Feedback, and Submissions

If you submit comments, reviews, feedback, suggestions, ideas, photographs, or other materials to us, whether requested by us or submitted voluntarily, you agree that we may use such materials as permitted by applicable law.

You represent that you have the necessary rights to submit the content and that the content does not violate the rights of any third party.

You must not submit content that is unlawful, fraudulent, defamatory, threatening, abusive, obscene, infringing, or otherwise objectionable.

You must not use a false email address, impersonate another person, or misrepresent the origin of your submission.

We reserve the right to remove content that violates these Terms or applicable law.

13. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, process, and protect personal information.

14. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions that may relate to:

• Product descriptions

• Pricing

• Promotions

• Offers

• Product availability

• Shipping charges

• Estimated delivery times

• Other product or service information

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel affected orders where permitted by applicable law.

We are not obligated to update every piece of information on the website unless required by law.

15. Prohibited Uses

You may not use the website or its content:

• For any unlawful purpose

• To solicit others to participate in unlawful activities

• To violate applicable laws or regulations

• To infringe intellectual property or other rights

• To submit false or misleading information

• To transmit viruses, malware, or destructive code

• To collect or track personal information of others without authorization

• To spam, phish, crawl, scrape, or otherwise misuse the website

• To interfere with website security or functionality

• To impersonate another person or business

• For fraudulent or abusive purposes

We reserve the right to suspend or terminate access to the website for prohibited uses, subject to applicable law.

16. Disclaimer of Warranties and Limitation of Liability

To the maximum extent permitted by applicable law, we do not guarantee that your use of the website or Service will be uninterrupted, timely, secure, or error-free.

We do not guarantee that information obtained through the website will always be accurate, complete, or reliable.

Except where expressly stated otherwise and to the extent permitted by applicable law, the website, Service, and products are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, Velroxa LLC and its officers, directors, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, savings, data, or replacement costs arising from your use of the website, Service, or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Where applicable law does not permit certain exclusions or limitations, those exclusions or limitations will apply only to the maximum extent permitted by law.

17. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Velroxa LLC, together with its affiliates, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers, from claims, liabilities, damages, losses, and reasonable expenses, including reasonable attorneys’ fees, arising out of:

• Your breach of these Terms

• Your violation of applicable law

• Your misuse of the website or Service

• Your violation of the rights of another person or entity

• Content or materials submitted by you that violate these Terms or applicable law

This section does not apply to the extent that a claim results from our own unlawful conduct or liability that cannot legally be excluded.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

If the provision cannot be enforced, it will be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

19. Termination

These Terms remain effective unless terminated by you or us.

You may stop using the website at any time.

We may suspend or terminate your access to the website or Service if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive conduct, or otherwise used the website in a manner that may harm our business, customers, or Service, subject to applicable law.

Any provisions that by their nature should survive termination will remain in effect after termination, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute-related provisions.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and us regarding your use of the website and Service.

These Terms supersede prior or contemporaneous agreements, communications, and proposals relating to the same subject matter, whether written or oral.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

21. Governing Law

These Terms of Service and any separate agreements under which we provide products or services shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-law principles.

Any dispute arising out of or relating to these Terms or your use of the website shall be handled in accordance with applicable laws and procedures.

Nothing in this section limits any mandatory consumer rights or protections that apply to you under the laws of your place of residence where those rights cannot legally be waived.

22. Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms by posting the revised version on our website.

It is your responsibility to review these Terms periodically.

If material changes are made, we may provide additional notice where required by applicable law.

Your continued use of the website after revised Terms are posted constitutes acceptance of the changes to the extent permitted by applicable law.

23. Contact Us

If you have any questions about these Terms of Service, please contact us:

Legal Entity: Velroxa LLC

Doing Business As: Sleep Velroxa

Address: 10226 Curry Ford Rd, Suite 107 Orlando, FL 32825, United States

Phone: +1 786 738 9393

Customer Support Email: Support@sleep.velroxa.com

Website: https://sleep.velroxa.com/

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)

Response Time: 24–48 business hours

When contacting us about an existing order, please include your order number so that we can assist you efficiently.