Shipping policy

Last Updated: September 22, 2026

At Sleep Velroxa, we are committed to providing reliable and transparent shipping services.

Please review the information below regarding our shipping destinations, order processing times, delivery estimates, shipping costs, address requirements, and other shipping information.

1. Shipping Destinations

We currently ship only within the United States.

We do not currently ship to countries outside the United States.

Shipping availability and applicable shipping options will be displayed at checkout before payment.

2. Order Processing Time

All orders are generally processed within 2–3 business days (Monday–Friday) after payment confirmation.

Processing time does not include weekends or public holidays.

During peak periods, including major sales events and holidays, processing times may be slightly longer. If a significant delay is expected, we will notify affected customers where reasonably possible.

Order Cut-off Time

Orders placed before 5:00 PM ET on a business day will be processed starting on the same business day.

Orders placed after 5:00 PM ET will be processed starting on the next business day.

The cut-off time applies to order processing and does not mean that the order will be shipped on the same day.

3. Shipping & Transit Time

Delivery time consists of two separate stages:

1. Order processing / handling time

2. Carrier transit time

Shipping Time by Destination

Transit times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to carrier delays, weather, public holidays, address issues, or other circumstances beyond our reasonable control.

4. Shipping Carriers

Depending on the package size, destination, and availability, orders may be shipped using:

• USPS

• UPS

• FedEx

• DHL

• Other local or regional carriers where appropriate

Customers cannot necessarily choose the carrier for their order.

Once your order has been shipped, you will receive a tracking email containing the applicable tracking number or tracking link.

5. Shipping Costs

We currently offer standard shipping within the United States.

Standard Shipping

$5.95 for orders from $0.00 to $99.00.

Free Shipping

Free standard shipping is available for orders over $99.00, subject to the shipping option shown at checkout.

The final shipping options and applicable shipping charges will be displayed at checkout before payment is completed.

6. Shipping Address & Address Changes

Customers are responsible for providing accurate and complete shipping information, including:

• Recipient name

• Phone number

• Street address

• City

• State

• ZIP code

Please carefully review your shipping information before completing your order.

Address Changes

If you need to change your shipping address, please contact us within 12 hours of placing your order.

We will make reasonable efforts to accommodate address-change requests, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Once an order has entered the carrier network, address changes or package rerouting may not be possible.

7. P.O. Box and APO/FPO Addresses

P.O. Box Deliveries: We do not currently ship to P.O. Boxes or APO/FPO addresses.

Please provide a valid physical street address when placing your order.

Orders submitted with an unsupported P.O. Box or APO/FPO address may be delayed or canceled if a suitable delivery address cannot be provided.

8. Fulfillment & Shipping Locations

All orders are securely processed, packed, and dispatched from our authorized fulfillment centers within the United States.

Once your order has been shipped, you will receive tracking information showing the shipment details.

9. Failed Delivery & Refused Shipments

A delivery may fail because of:

• An incorrect or incomplete shipping address

• The recipient being unavailable or unreachable

• Refusal of delivery

• Failure to provide information required by the carrier

• Other circumstances attributable to the recipient

If a package is returned to Sleep Velroxa because of an incorrect address, refused delivery, or another issue attributable to the customer:

• Original shipping fees may be non-refundable

• Additional shipping costs may apply for re-delivery

• The customer may be responsible for return-to-sender or re-shipping charges

Any refund will be handled in accordance with our Refund & Return Policy and applicable law.

10. Order Tracking

Once your order has been shipped, we will send a tracking email to the email address provided with your order.

You can track your shipment using:

• The tracking link provided in the shipping email, or

• The carrier’s official tracking website

Please allow some time for the carrier’s tracking information to become active after the shipment has been dispatched.

11. Lost, Delayed, or Missing Orders

If your order appears to be lost or delayed in transit, please contact us as soon as reasonably possible after the estimated delivery window has passed. Please provide your order number and tracking information.

For packages marked as delivered but not received, please first check:

• Your delivery location

• With household members or neighbors

• With your building or property management

• Any safe-place location specified by the carrier

If the package still cannot be located, please contact us within 48 hours of the delivery confirmation so that we can assist with reviewing the shipment.

For items reported as missing from a delivered package, please contact us within 48 hours of delivery and provide photos of the package and all items received, where applicable.

We will assist in reviewing the shipment and, where appropriate, coordinate with the applicable carrier.

12. Delivery Delays

Estimated delivery times may be affected by circumstances outside our reasonable control, including:

• Severe weather

• Carrier delays

• Public holidays

• Incorrect or incomplete addresses

• Carrier inspections

• Transportation disruptions

• Other unforeseen circumstances

We aim to meet the estimated delivery timeframes stated in this Shipping Policy, but delivery dates and transit times are estimates only and are not guaranteed.

For US orders, the estimated total delivery time is 6–11 business days, including order processing and carrier transit time.

Actual delivery times may vary depending on carrier performance, weather, public holidays, address issues, and other circumstances beyond our reasonable control.

Where we become aware of a significant or unexpected delay affecting an order, we will provide reasonable assistance and, where appropriate, notify the customer of the available information regarding the shipment.

13. Shipping Policy Updates

Sleep Velroxa reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be posted on this page and will become effective upon publication, unless otherwise stated.

14. Contact Us

If you have questions about shipping or your order, please contact us:

Address: 10226 Curry Ford Rd, Suite 107 Orlando, FL 32825, United States

Phone: +1 786 738 9393

Email: Support@sleep.velroxa.com

Website: https://sleep.velroxa.com/

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)

Response Time: 24–48 business hours

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.